Keywords Studios3 mar 2023
The CM Lead takes ownership of specific Community Management and Social Media projects, ensuring the successful delivery of services and client satisfaction, while managing the Community Managers working on those projects.
Keywords Player Support provides Community Management services to various gaming companies. The CM Lead is the day-to-day manager of 2 or 3 Community Management projects. Their mission is to ensure that the services are delivered as agreed, that clients are happy with our work, and that Community Managers working on their projects are supported in their work.
The position sits within the Community Management team and all members, from CM Lead upwards, are expected to contribute to overall success of the Community Management services through the sharing of ideas, building best practices and collaborating with the wider department.
Qualification and requirements:
Minimum of 2 years’ experience in Community Management or similar role in the Video Games or related industry OR minimum 2 years’ experience in Client Services Management preferably in the video game industry.
This position is to work full time 40 hours per week as a freelancer from home but for some countries can be based on employment contract. This role would require a North America time zone availability.